Warranty

All SimplePlus memory product is covered by a 'lifetime' forward replacement warranty.  

Duo’s Server Warranty Reimbursement Program

Duo have designed a solution, which minimises risk to the End-User through the provision of a proven and reliable memory product, on-time delivery and at a cost-competitive price.

Duo NZ offer the End-User additional security and peace of mind through innovative warranty reimbursement processes, tailored to meet the specific requirements. This includes the offer to supply additional ‘spare’ memory modules to the End-User to reduce the risk of module failures at NO ADDITIONAL COST.

This document is developed to ensure the End-User achieves the best outcome at the best value. Duo NZ are committed to working with the Reseller Channel to ensure that this solution represents the best TCO value with the lowest possible risk.

RA Returns Procedure

  • Reseller to contact Duo and request an RA Number
  • Duo will use the RA Number as a PO Number to ship the replacement product via courier to either the Reseller or end-user location.
  • Returns must be completed no later than 14 days from issue of RA.
  • No Freight charges apply for any replacement product

Duo NZ Ltd - Extended Server Warranty